Usage of E-Loyalty Programs in Hospitality Industry
- 21 January 2016
- book chapter
- Published by Springer Science and Business Media LLC
Abstract
No abstract availableThis publication has 34 references indexed in Scilit:
- Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking usersJournal of Services Marketing, 2014
- Understanding online customers' ties to merchants: the moderating influence of trust on the relationship between switching costs and e-loyaltyEuropean Journal of Information Systems, 2014
- Evaluating Loyalty Constructs Among Hotel Reward Program Members Using eWomJournal of Hospitality & Tourism Research, 2013
- Shopping motives as antecedents of e-satisfaction and e-loyaltyJournal of Marketing Management, 2010
- Measuring the antecedents of e-loyalty and the effect of switching costs on websiteThe Service Industries Journal, 2010
- Assessing the relationship between loyalty program attributes, store satisfaction and store loyaltyJournal of Retailing and Consumer Services, 2008
- Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-LoyaltyJournal of Management Information Systems, 2008
- On-line trust: concepts, evolving themes, a modelInternational Journal of Human-Computer Studies, 2003
- A conceptual model of perceived customer value in e‐commerce: A preliminary investigationPsychology & Marketing, 2003
- E‐satisfaction and e‐loyalty: A contingency frameworkPsychology & Marketing, 2003