Operational risk management in the postal sector: A case study of a developing country
- 17 March 2021
- journal article
- Published by Virtus Interpress in Corporate Governance and Organizational Behavior Review
- Vol. 5 (1), 37-45
- https://doi.org/10.22495/cgobrv5i1p4
Abstract
The Tunisian Post is a multi-business organization and operates in a changing environment; it faces risks, internal or external. The Tunisian Post has taken a step in this new area of expertise, which is reflected in the establishment of an Operational Risk Management Unit. The main purpose of this article is to present the first experience of the Tunisian Post in this area of expertise. A survey was conducted by the risk management unit (RMU) on a sample of 65 postal offices in the period between 2015 and 2017. The survey covers almost all of the Tunisian territory. A database containing all the probable risks was sent to the post managers at the regional level to give their assessment in terms of frequency and impact of each type of risk on their structures. More than 40 executives and employees at the regional and central levels participated in the brainstorming for the development of recommendations and the establishment of a road map. The results showed that the risks related to IT risks are more frequent and critical, which can deter the quality of the services at the regional level. Despite the increasing attention to risk management in the public sector, more research is required, especially in the postal sector. Operational risk management is the unrevealed black box (Bracci, Tallaki, Gobbo, & Papi, 2021). So, this paper presents a practical and professional manner to analyze better the entities’ function at the regional level.Keywords
This publication has 14 references indexed in Scilit:
- Risk management in the public sector: a structured literature reviewInternational Journal of Public Sector Management, 2021
- Risk disclosure and firm risk: Evidence from Canadian firmsRisk Governance and Control: Financial Markets & Institutions, 2020
- The measurement of risk and performance in public organizationsRisk Governance and Control: Financial Markets & Institutions, 2018
- Boards of directors and firms’ environmental proactivityCorporate Governance and Organizational Behavior Review, 2017
- 2. Regard de la pratique : quelques réflexions sur la relation entre les autorités et les mandatairesPublished by OpenEdition ,2017
- Enterprise risk management: a capability-based perspectiveThe Journal of Risk Finance, 2017
- When One Size Doesn't Fit All: Evolving Directions in the Research and Practice of Enterprise Risk ManagementJournal of Applied Corporate Finance, 2015
- Enterprise Risk Management: An Introduction and OverviewPublished by Wiley ,2009
- Incorporating Strategic Risk into Enterprise Risk Management: A Survey of Current Corporate PracticeJournal of Applied Corporate Finance, 2006
- Prospect Theory: An Analysis of Decision under RiskEconometrica, 1979