Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya
Open Access
- 26 October 2021
- journal article
- Published by Universitas Nusantara PGRI Kediri in JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS
- Vol. 6 (2), 307-320
- https://doi.org/10.29407/nusamba.v6i2.15977