Sustainable-Performance Instrument Development and Validation in the Northern Cyprus Banking Sector
Open Access
- 13 July 2021
- journal article
- research article
- Published by MDPI AG in Sustainability
- Vol. 13 (14), 7809
- https://doi.org/10.3390/su13147809
Abstract
This study was conducted to develop and validate an instrument called sustainable performance (SP) in the banking sector. A mixed research design was used to understand the nature of SP techniques used by managers and employees from the banking sector. A qualitative approach was first employed to assess the types of SP techniques used through a set of interviews conducted with 11 bank managers. This was followed by a quantitative method to develop and validate an SP scale for use in the banking sector. Items for the assessment of SP were developed with a dataset comprising 415 people, and statistical analyses supported both the validity and reliability of this measurement instrument. This instrument consists of 39 items designed as a 5-point Likert scale. The study is restricted to the investigation that was conducted in certain banks operating in North Cyprus. The implications of the study suggest that managers and researchers could use SP to improve the firm performance of their organizations. This study makes a strong contribution by filling a gap in the literature. It focuses on assessing the SP performance of banks to understand their level of competitiveness.This publication has 26 references indexed in Scilit:
- Modelling bank performance: A network DEA approachEuropean Journal of Operational Research, 2017
- Business intelligence systems and bank performance in Ghana: The balanced scorecard approachCogent Business & Management, 2017
- Consumer Decision Making in Conventional Banks and Islamic Bank based on Quality of Service PerceptionProcedia - Social and Behavioral Sciences, 2015
- Perspectives and Expectations of Union Member and Non- Union Member Teachers on Teacher UnionsJournal of Educational Sciences Research, 2015
- Internal auditors' perception about their role in risk management audit in Egyptian banking sectorInternational Journal of Economics and Accounting, 2012
- Strategic online banking adoptionJournal of Banking & Finance, 2010
- Effects of knowledge management strategy on organizational performance: A complementarity theory-based approachOmega, 2008
- Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A ReviewThe Journal of Educational Research, 2006
- The effect of automated service quality on bank financial performance and the mediating role of customer retentionJournal of Financial Services Marketing, 2006
- Linking environmental uncertainty to non-financial performance measures and performance: a research noteThe British Accounting Review, 2005