Digital Transformation of State and Municipal Services
Open Access
- 13 August 2021
- journal article
- Published by Kemerovo State University in Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences
- Vol. 2021 (2)
- https://doi.org/10.21603/2500-3372-2021-6-2-219-228
Abstract
In Russia, digitalization of the state and municipal spheres remains a task to be resolved. The present research objective was to assess the current level of digitalization of state and municipal services in the Kemerovo region in order to develop some recommendations. The author analyzed foreign experience and compared the digital situation in the Kemerovo region with that in other constituent entities of the Russian Federation. The low level of local digitalization results from the low level of information and communication infrastructure, "patchwork automation", lack of qualified personnel, financial problems, etc. The following measures can improve the situation: more active feedback from citizens, analysis of best practices, participation in pilot government projects, increasing the availability and convenience of electronic services via mobile applications and gamification, etc.Keywords
This publication has 3 references indexed in Scilit:
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- The Concept and Functions of State and Municipal ServicesIzvestiya of Saratov University. Economics. Management. Law, 2016