Work Centered Classification as Communication: Representing a Central Bank’s Mission with the Library Classification

Abstract

For a special library serving its parent organization, the design and use of classification schemes primarily need to support work activities. However, when the Prince Vivadhanajaya Library at the Bank of Thailand decided to open its doors to the public in 2018, the redesign of classification that serves both internal staff work and the public interest became a challenging task. We designed a classification scheme by integrating work centered classification design approach, classification as communication framework and the service design approach. The design process included developing empathy, ideation and implementation and evaluation. As a result, the new classification scheme, including seven main classes and thirty-seven level-one subclasses and twenty-two level-two subclasses, was primarily based on the organization’s strategic plans, mapping with JEL Classification Codes, Library of Congress Classification (LCC) and Library of Congress Subject Headings (LCSH). The classification scheme also includes geographical code, author cutter number, publication year, volume number and copy number. Follow up interviews with twenty-three participants were conducted two years later to evaluate user experience as well as the staff’s opinion of the new classification scheme. The feedback addressed favorable outcomes and challenges to be used for the next iteration of the library service design process. For a special library serving its parent organization, the design and use of classification schemes primarily need to support work activities. However, when the Prince Vivadhanajaya Library at the Bank of Thailand decided to open its doors to the public in 2018, the redesign of classification that serves both internal staff work and the public interest became a challenging task. We designed a classification scheme by integrating work centered classification design approach, classification as communication framework and the service design approach. The design process included developing empathy, ideation and implementation and evaluation. As a result, the new classification scheme, including seven main classes and thirty-seven level-one subclasses and twenty-two level-two subclasses, was primarily based on the organization’s strategic plans, mapping with JEL Classification Codes, Library of Congress Classification (LCC) and Library of Congress Subject Headings (LCSH). The classification scheme also includes geographical code, author cutter number, publication year, volume number and copy number. Follow up interviews with twenty-three participants were conducted two years later to evaluate user experience as well as the staff’s opinion of the new classification scheme. The feedback addressed favorable outcomes and challenges to be used for the next iteration of the library service design process. KNOWLEDGE ORGANIZATION is a forum for all those interested in the organization of knowledge on a universal or a domain-specific scale, using concept-analytical or concept-synthetical approaches, as well as quantitative and qualitative methodologies. KNOWLEDGE ORGANIZATION also addresses the intellectual and automatic compilation and use of classification systems and thesauri in all fields of knowledge, with special attention being given to the problems of terminology. KNOWLEDGE ORGANIZATION publishes original articles, reports on conferences and similar communications, as well as book reviews, letters to the editor, and an extensive annotated bibliography of recent classification and indexing literature. KNOWLEDGE ORGANIZATION should therefore be available at every university and research library of every country, at every information center, at colleges and schools of library and information science, in the hands of everybody interested in the fields mentioned above and thus also at every office for updating information on any topic related to the problems of order in our information-flooded times.