Enterprise Systems in the Public Sector: Driving Forces and a Conceptual Framework
Open Access
- 3 November 2022
- journal article
- research article
- Published by Taylor & Francis Ltd in Information Systems Management
- Vol. 40 (4), 337-353
- https://doi.org/10.1080/10580530.2022.2140229
Abstract
This paper provides an understanding of the driving forces in enterprise systems (ES) implementation in the public sector. The data in this multi-case study were collected in semi-structured interviews of City Hall employees in Poland, representing diverse levels of experience and authority. Based on these data, we identify six key concepts in ES public sector implementations and propose a conceptual framework to serve as guidance for implementation projects and provide a foundation for further research.Keywords
Funding Information
- Polish National Science Centre, Poland (2018/29/B/HS4/02578)
This publication has 31 references indexed in Scilit:
- Improving productivity and firm performance with enterprise resource planningEnterprise Information Systems, 2010
- Effort estimation for enterprise resource planning implementation projects using social choice – a comparative studyEnterprise Information Systems, 2010
- The Impact of Introducing an ERP System on Organizational Processes and Individual Employees of an Italian Regional Government OrganizationPublic Management Review, 2009
- The ImaginePA Project: The First Large-Scale, Public Sector ERP ImplementationInformation Systems Management, 2009
- Motivations to implement ERP in e-government: an analysis from success storiesElectronic Government, an International Journal, 2006
- A model of ERP project implementationJournal of Information Technology, 2000
- Critical Issues Affecting an ERP ImplementationInformation Systems Management, 1999
- A critical success factors model for ERP implementationIEEE Software, 1999
- Building Theories from Case Study ResearchAcademy of Management Review, 1989
- Comparing Public and Private OrganizationsPublic Administration Review, 1976