The paper considers the features of the use of intelligent information technologiesin the process of the emergency rescue service of the enterprise. To improve the efficiencyof the rescue services, it is necessary to carry out strategic planning and management,which would be designed to prevent the occurrence of an emergency (emergency). Effectivesubsystems of emergency proactive planning should not only predict the occurrence ofpossible emergencies, but also provide for appropriate preventive measures, and emphasisshould be placed on eliminating the underlying causes, not the emerging consequences. Thechange of modes in the event of an emergency can be effectively implemented through thedeployment of a technologically secured situational center. Decisions in emergency situationsare made in various operational situations, including crisis, and in extremely limited time.Nevertheless, they must be taken in a timely manner, be as reasonable as possible, and ensurethe fullest and most effective use of available opportunities. Decision-making processescan be based on the personal experience of participants in the management process. As youcarry out your professional activity, experience is formed, which subsequently allows you toperform some tasks much faster and more efficiently. To gain experience, it is proposed to usea knowledge management system based on ontology. In order to ensure maximum awarenessof the management of the situation, it is proposed to use the expert system of the situationcenter. (ES SC) The ES of the situational center of the authorities can significantly improvethe efficiency of management processes and provides information support for strategic andtactical management decision-making. The ES should implement tools for a comprehensiveand operational assessment of the state of the management object and situational analysis ofthe identified problems.