New Search

Export article
Open Access

CUSTOMER EXPERIENCE PERSPECTIVE IN MAJAPAHIT HOUSE MANAGEMENT IN BEJIJONG VILLAGE, MOJOKERTO

Gunawan Christanto, Erna Andajani
Published: 1 September 2021

Abstract: This study aims to explore the perspective of customer experience in managing Majapahit House in Bejijong Village by explaining the phenomena that are being the questions of the study. Then to explain the phenomena that occur, this study uses a qualitative method with a phenomenological paradigm. The results of this study indicate the views of managers and tourists towards activities that refer to three conditions: before, during the service delivery process and the service has been provided. This research is useful for business managers, especially related to the field of tourism to see the importance of managing customer experience.
Keywords: BEJIJONG / VILLAGE / MAJAPAHIT / House / phenomena / tourism / tourists / see / MOJOKERTO / paradigm

Scifeed alert for new publications

Never miss any articles matching your research from any publisher
  • Get alerts for new papers matching your research
  • Find out the new papers from selected authors
  • Updated daily for 49'000+ journals and 6000+ publishers
  • Define your Scifeed now

Share this article

Click here to see the statistics on "Journal of Management and Business" .
Back to Top Top