Effect of Locus of Control and Job Satisfaction on Employee Performance through Organizational Citizenship Behavior (OCB) on Accounting Department Personnel of Naval Base V Surabaya
Published: 3 March 2021
European Journal of Business and Management Research , Volume 6, pp 12-17; doi:10.24018/ejbmr.2021.6.2.752
Abstract: This study aims to determine the effect of Locus of Control and Job Satisfaction on Organizational Citizenship Behavior (OCB) and Employee Performance and to determine the effect of OCB as an intervening variable on Employee Performance on personnel of Lantamal V Surabaya (Naval Base V Surabaya) Accounting Department. This research model uses a type of causal research with quantitative methods. The sampling technique taken was saturated sampling technique. The data source used in this research is primary data in the form of a questionnaire. The data analysis technique used in this study was Partial Least Square. Factors that support research activities, namely the accounting staff of Lantamal V Surabaya totaling fifty people consisting of the military ranks Tamtama (Enlisted Officer), Bintara (Non Commisioned Officer), Perwira (Officer) and PNS AL (Civil Service Employee of Naval Force). Evaluation of the Organizational Citizenship Behavior (OCB) behavior in the staff of the Lantamal V Surabaya Accounting staff is very important because this behavior is the absolute responsibility of a Navy soldier in each work unit wherever they serve. In addition, an important thing for a staff in carrying out their work is the existence of Job Satisfaction. The importance of having human resources with good and optimal performance is expected by the staff of the Lantamal V Surabaya Accounting department. This cannot be separated from the perspective of the staff members of the Lantamal V Surabaya Accounting department in controlling the perceptions that each individual has to see the events that occur in his life both internally and externally. The results showed that: (1) Locus of Control has no significant effect on Organizational Citizenship Behavior (OCB); (2) Job satisfaction affects Organizational Citizenship Behavior (OCB); (3) Locus of Control and Job satisfaction affect Employee Performance; (4) Organizational Citizenship Behavior (OCB) has no effect on Employee Performance; (5) Locus of Control and Job satisfaction do not have a significant effect on Employee Performance through Organizational Citizenship Behavior (OCB).
Keywords: Behavior / OCB / Surabaya / Organizational Citizenship / Job satisfaction / Employee Performance / Accounting department
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