KEPUASAN PESERTA PELATIHAN JARAK JAUH TERHADAP LAYANAN VIDEO TUTORIAL CARA MENGOPERASIKAN LMS BERBASIS MOODLE

Abstract

This study aims to determine the satisfaction level among participants of Distance Training (DT) by using video tutorial services on how to operate a Moodle-based Learning Management System. One of the reasons for the success of participating DT is their technical ability to operate an application platform created by Bandung Religious Education and Training Center (BDK Bandung). The satisfaction of distance training participants is reflecting quality of video tutorial services as an effort to serve participants who have difficulty operating LMS. Analyzing participants’ satisfaction is executed through the dimensions of reliability, tangibility, and responsiveness to video tutorials containing technical explanations for operating a moodle-based LMS. The population of this research is DT’s participants at BDK Bandung year 2021, with a total of 800 participants. The samples taken are 100 participants. The results show that the training participants were very satisfied with the video tutorial services. They have reliability and are in accordance with participants’ needs and expectations. It can be seen repeatedly, owned and felt by the participants as in the second dimension, tangibility. Regarding the quick response variable, the videos are able to answer complaints from participants who have difficulty operating Moodle-based LMS.