Collaboration of the Delivery Passport Service Innovation Program at the Makassar City Immigration Office Class I

Abstract

Class I Immigration Makassar City is one of the institutions under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia which has made many innovations in terms of passport services. One of them is passport delivery innovation in collaboration with PT. Pos Makassar Branch in serving passport delivery to the applicant's address. The collaboration between Class I Immigration Makassar City and PT. Pos Makassar branch aims to provide convenience for the public in obtaining passports through the delivery service of PT. Pos Makassar Branch. This research uses a qualitative descriptive approach with data collection techniques carried out through interviews, observations and documentation of informants who are directly involved in passport delivery services. The data were analyzed through the stages of data reduction, data presentation, and drawing conclusions and verification. In the collaboration process, it is seen from the aspect of managing aims; compromise, communication, democracy and equity; power and trust and determination, commitment and stamina. This study shows that each actor has the same goal, the establishment of open communication that can foster trust between actors and a strong commitment in improving passport delivery services to the public.