Analysis of Customers’ Reactions to E-Commerce Companies Using Instagram Data
Open Access
- 9 March 2021
- conference paper
- conference paper
- Published by MDPI AG in Proceedings
- Vol. 74 (1), 12
- https://doi.org/10.3390/proceedings2021074012
Abstract
The aim of this study is to develop a web application that supports decision-making processes on subjects—such as customer relations management, marketing, and stock management—with data such as posts, comments, and likes from Instagram to four e-commerce companies. In this context, the data obtained from the Instagram accounts of e-commerce companies were recorded in a database after the pre-processing and classification stages. A web application has been developed that can support managers in their decision-making processes at operational, tactical, and strategic decision-making levels by visualizing the data recorded in the database.Keywords
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