The Relationship between User Satisfaction, System Attributes and the Motivating Potential of System Use
- 1 July 2015
- journal article
- Published by IGI Global in Journal of Organizational and End User Computing
- Vol. 27 (3), 55-79
- https://doi.org/10.4018/joeuc.2015070103
Abstract
User satisfaction (US) is an important information systems success measure. This paper contributes to our understanding of US in workplace settings by conceptualizing US as resulting from user evaluations of both the attribute level performance of the system and its impacts on the motivating potential of their work. Data was collected from a sample of 154 nurses in a regional public hospital in South Africa who are users of an integrated hospital information system. The authors considered that use of the system has implications for the motivating potential of work through its impacts on skill variety, task identity, significance, autonomy, and work performance. Their results show that a system's impact on motivating potential is significant for US. Moreover, system quality, information quality, and user support attributes of the IS have significant direct effects on US as well as indirect effects through motivating potential. A high performing system is thus important for US as it provides a platform to increase the motivating potential of work.Keywords
This publication has 89 references indexed in Scilit:
- Hospital information systems: Measuring end user computing satisfaction (EUCS)Journal of Biomedical Informatics, 2012
- Paper-based versus computer-based records in the emergency department: Staff preferences, expectations, and concernsHealth Informatics Journal, 2009
- The unintended consequences of computerized provider order entry: Findings from a mixed methods explorationInternational Journal of Medical Informatics, 2009
- Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model ApproachMIS Quarterly, 2008
- An extension of the technology acceptance model in an ERP implementation environmentInformation & Management, 2004
- Factors Affecting and Affected by User Acceptance of Computer-based Nursing Documentation: Results of a Two-year StudyJournal of the American Medical Informatics Association, 2003
- A critical review of end-user information system satisfaction research and a new research frameworkOmega, 2002
- User information satisfaction, job satisfaction and computer background: An exploratory studyInformation & Management, 1997
- The implementation of information systems for workers: A structural equation modelInformation & Management, 1989
- An empirical test of a new theory of human needsOrganizational Behavior and Human Performance, 1969