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Citizen-Centric Strategies During Crisis Outbreak: An Overview

Journal of Public Administration and Governance , Volume 10, pp 37-52; doi:10.5296/jpag.v10i4.17646

Abstract: Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery. A massive number of studies on citizen-centric have been carried out by past scholars which resulted in a large volume of strategies but there has been little examination of these strategies in the crisis context. This study aims to produce a citizen-centric model that can be used during a crisis. There is a need to generalize the strategies that are capable of forming a universal citizen-centric model during crises. This study is an exploratory analysis of previous literatures in the context of public administration that has shed light by examining the indicators of citizen-centric concepts during crisis.
Keywords: scholars / Strategies During Crisis / citizen centric model

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