5S in Perfect Deliveries, on Time, Complete and Invoices in Industrial Companies, Lima

Abstract

The objective of the study was to demonstrate that the application of the 5s improved perfect, timely, complete, and trouble-free deliveries in industrial companies, Lima. Because it was observed in five industrial companies located in Callao, Villa El Salvador, San Juan de Lurigancho and Huachipa that they had excessive customer complaints regarding the reception of their orders, they arrived incomplete, missing or did not correspond to the purchase order. This is a fact that unfortunately led to businesses being left short and unable to sell, in addition to the problem with SUNAT because they did not have the invoices in time to make tax payments. That is why it was decided with the permission of the managers and owners of the companies to apply the 5s methodology. Although, in the beginning, there was distrust, after the implementation and change of attitude of the employees, it was possible to have more significant support. The intervention was carried out in May, June, and July, where in the first stage it was explained about the new methodology, then the warehouse and the picking area had to be ordered with the workers themselves, where it was possible to discard approximately two tons of waste. Also, the lighting increased, as well as ventilation. Then the staff was instructed daily before the workday, and at the end of the day, everyone supported leaving the space for the next day clean and tidy. Then, in October, November, and December, we proceeded to measure the KPIs in the post-test phase; we must specify that the talks were conducted inter daily. Consequently, the results showed drastic improvements in the four KPIs, and then with the Student T-test, the calculated value of the level of significance was found to be 0.000, less than 0.05, which is why the null hypothesis was rejected. It was shown that Indeed, the application of the 5s improved perfect, timely, complete deliveries and trouble-free invoices in industrial companies, Lima.