User satisfaction of covid19 Kota Bogor website using webqual 4.0

Abstract

Nowadays E-Government has a huge impact on supporting and running governments around the world. And a government site is a tool for interacting between the government and its citizens. Recent studies have shown that the quality of the website becomes something that the government mandatory. This research examines the overall quality of the website Covid19 Bogor City. Using the Webqual methodology to assess the quality of the website and to see how the Bogor city government maintains the expectations of its citizens or users. From a three-dimensional variable that has been given by webqual and from 119 respondents as a sample of this research, the author finds that all three variables have significant results for the satisfied citizens or users with certain aspects of the facilities, contents, and menus of the website. Majority respondents who have accessed and using the website of Bogor City Covid19 satisfied with the facilities.