The Quality of Electronic Services and their Impact on Banking Performance: An Exploratory Study of the Opinions of A Sample of Employees of Al-Rafidain Bank, Public Administration Branch – Baghdad

Abstract

The current research is based on a statement of the concept of the quality of electronic services in the bank represented by an independent variable and the concept of banking performance represented by a dependent variable. They were chosen at random, As a sample of (400) employees was taken, and the research was formed as to whether there is an impact in applying the dimensions of the quality of electronic services provided by Rafidain Bank on its banking performance. The practical aspect of the research, and the research tool adopted by the researcher is the questionnaire, The ready-made statistical program (SPSS.v24) was used, and the research reached several conclusions, including: There is a statistically significant effect at the level of significance (0.05) for the variable quality of electronic services in banking performance in Rafidain Bank, Public Administration Branch.