Knowledge management, adaptability and business process reengineering performance in microfinance institutions
Open Access
- 21 December 2018
- journal article
- Published by LLC CPC Business Perspectives in Knowledge and Performance Management
- Vol. 2 (1), 59-71
- https://doi.org/10.21511/kpm.02(1).2018.06
Abstract
The purpose of this paper is to provide theoretical explanation of business process reengineering performance using emerging themes of adaptability and knowledge management in the context of developing economies. The study used a narrative cross-sectional survey conducted using qualitative data collection technique, specifically the appreciative inquiry. The study used operations managers and senior executive managers to gather qualitative data from Uganda’s reengineered microfinance institutions to provide indepth explanation of business process reengineering performance. The authors find that adaptability, knowledge creation and knowledge sharing explain business process reengineering performance. The results suggest that business process reengineering be made mandatory to ensure sustainable competitiveness of the financial sector. The study provides novel insights of business process reengineering performance using a theory of change and a complexity theory. Methodological, theoretical, managerial and policy implications herein play pivotal role in bridging the knowledge gap that exists in Microfinance institutions of developing economies.Keywords
This publication has 20 references indexed in Scilit:
- Does pay for performance diminish intrinsic interest?The International Journal of Human Resource Management, 2012
- Knowledge management and organisational resilienceJournal of Strategy and Management, 2012
- An exploration of the relationships between work task and interactive information search behaviorJournal of the American Society for Information Science and Technology, 2010
- Macro process of knowledge management for continuous innovationJournal of Knowledge Management, 2010
- Tournaments for IdeasCalifornia Management Review, 2010
- How does adaptability drive firm innovativeness?Journal of Business Research, 2004
- Models of ecological rationality: The recognition heuristic.Psychological Review, 2002
- SAP and business process re‐engineeringBusiness Process Management Journal, 2000
- Managing in the New World of ProcessPublic Productivity & Management Review, 1994
- Reengineering the corporation: A manifesto for business revolutionBusiness Horizons, 1993