A Study on Airport Servicescape Determinants using Delphi Technique

Abstract
Purpose - This study aimed to develop airport servicescape determinants. This study result can provide basic data required for airport extension and airport design and serve as the foundation for improving the image of Airport Design ,data and methodology - Based on the theory of airport services and the previous studies on servicescape, an academic foundation of airport servicescape was constructed and upper concepts of airport servicescape were extracted and a panel of airport experts was organized and three Delphi surveys were conducted using the upper concepts of airport servicescape obtained from the previous studies. Result - The five upper concepts of airport servicescape extracted from the preceding studies on servicescape and fifteen airport servicescape determinants and seventy three details were extracted from the three Delphi Technique-based surveys. Conclusion - This study has significance by revealing airport servicescape determinants, which have not been developed so far and this facilitates a satisfaction evaluation based on servicescape of physical and social environments rather than human services by suggesting the airport servicescape determinants