Capturing data for emergency department performance monitoring purposes

Abstract

Background: Good-quality data is required for valid and reliable key performance indicators. Little is known of the facilitators and barriers of capturing the required data for emergency department key performance indicators. This study aimed to explore and understand how current emergency department data collection systems relevant to emergency department key performance indicators are integrated into routine service delivery, and to identify the resources required to capture these data elements. Methods: Following pilot testing, we conducted two focus groups with a multi-disciplinary panel of 14 emergency department stakeholders drawn from urban and rural emergency departments, respectively. Focus groups were analyzed using Attride–Stirling’s framework for thematic network analysis. Results: The global theme “Understanding facilitators and barriers for emergency department data collection systems” emerged from three organizing themes: “understanding current emergency department data collection systems”; “achieving the ideal emergency department data capture system for the implementation of emergency department key performance indicators”; and “emergency department data capture systems for performance monitoring purposes within the wider context”. Conclusion: The pathways to improving emergency department data capture systems for emergency department key performance indicators include upgrading emergency department information systems and investment in hardware technology and data managers. Educating stakeholders outside the emergency department regarding the importance of emergency department key performance indicators as hospital-wide performance indicators underpins the successful implementation of valid and reliable emergency department key performance indicators.