Management and Mapping of Processes: A Case Study in a Federal Autarchy

Abstract

This research aims to analyze a process management model with the purpose of improving organizational efficiency in a Human Resources Sector of a Federal Autarchy. The methodology uses the BPMN (Business Process Modeling Notation) and the Bizagi Modeler. The goal is to obtain process models through BPM (Business Process Management) using PDCA, an effective tool for solving problems whose methodology is a simple way to plan, put into practice, control, and act on failures, and can be used for maintenance and improvement of the control guidelines of a process. This study can be classified as applied research, in terms of nature, exploratory in terms of its objectives, quantitative in terms of its approach. As a result, the modeling of three processes was done and used as a reference for future studies in the same sector. The results were satisfactory, and some improvements should be implemented.