Motivations to Adopt BPM in View of Digital Transformation

Abstract

We explore motivations for adopting Business Process Management (BPM) by analyzing 290 customer use cases published on-line by BPM systems vendors. We construct a classification framework of BPM motivations for the new challenges confronting BPM in the time of digital transformation, with highlights of the new role of BPM in this context. The proposed framework serves as a guide for future research on BPM motivation patterns, particularly in the context of digital transformation.