Keepers of the comments: How comment moderators handle audience contributions
- 26 October 2020
- journal article
- research article
- Published by SAGE Publications in Newspaper Research Journal
- Vol. 41 (4), 433-454
- https://doi.org/10.1177/0739532920968338
Abstract
As news commenting has evolved as a participatory tool and journalists have developed traditional practices for moderation, there are questions about how to promote quality spaces for news discourse. Using gatekeeping theory, this study analyzes in-depth interviews with 13 news comment moderators to understand how these individuals establish moderation routines and define their professional role. This provides new insight into the journalist–audience relationship and the development of new media practices for online news production.Keywords
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