This study aims to investigate sea transportation in the new normalera in Bombana Regency, especially at Kasipute Port. This studyincludes the number of ships operated, the number of passengersdeparted and arrived at Kasipute Port, and analyzing the serviceperformance of the Kasipute Port before and during the new normalera. The research method was carried out by collecting secondarydata as data recapitulation of ships operated and the volume ofpassengers departed and arrived at the Kasipute Port at the Office ofthe Bombana Regency Harbormaster then primary data was get byinterviewed passengers (respondents) and filling out questionnaires.It carried service quality analysis using Importance PerformanceAnalysis (IPA).The results showed that during the new normal era, the number ofships operated experienced the highest decline reaching 58% in May2020. Meanwhile, the largest percentage decrease of passengersduring the new normal era was 85% for departed passengers and77% for passengers arrived at Kasipute port in May 2020. Thedecline in the number of ships and passengers that occurred duringthe new normal era was partly due to the PSBB imposed by theBombana Regency Government since April 2020, so it limited themovement of people using the marine transportation mode. Basedon the results of the service quality analysis, the priority factors inimproving service performance before the new normal era atKasipute Port are the comfort of the ship (E1), cleanliness of the ship(C2), and the time of departure of the ship (D1), while the priorityfactors in improving service performance during the new normal erais the provision of masks by the port (E3), ship cleanliness (C2), shipdeparture time (D1) and ship comfort (E1).