Pengaruh Kualitas Pelayanan Terhadap Kepuasan Lansia (Studi Kasus di Desa Gledug Kabupaten Blitar)

Abstract

Over time, the human age will continue to increase chronologically. With increasing age there is a decrease in several vital functions in the human body. For example, such as decreased hearing function, blurred vision, and weakened physical strength. This is a fact experienced by the elderly or commonly referred to as the elderly. At this time the elderly have been provided with elderly posyandu service facilities that help the elderly in dealing with their health problems. From these thoughts, this research will explore the influence of posyandu cadre service quality on elderly satisfaction and the obstacles and barriers to achieving that satisfaction. Based on the research obtained from the results of the SPSS simultaneous effect test (F-test), it shows that the T-test value is T-count (3,220)> T-table (2,007) and the significance is 0.002