The Qualitative Measurement towards Organizational Behaviour by using Kano Method, CRM and ServQual
- 31 December 2019
- journal article
- Published by Vandana Publications in International Journal of Engineering and Management Research
- Vol. 9 (6), 91-97
- https://doi.org/10.31033/ijemr.9.6.16
Abstract
No abstract availableKeywords
This publication has 5 references indexed in Scilit:
- Editorial: What is an Entrepreneurial Team?International Small Business Journal: Researching Entrepreneurship, 2005
- Dynamics of service attributes: a test of Kano's theory of attractive qualityInternational Journal of Service Industry Management, 2005
- Destination brand images: a business tourism perspectiveJournal of Services Marketing, 2005
- Using SERVQUAL to assess customer satisfaction with public sector servicesManaging Service Quality: An International Journal, 2001
- How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deploymentTechnovation, 1998