An Empirical Analysis of Learners’ Experience on Select MOOCs Platforms with Reference to Users Reviews and Ratings

Abstract

Massive open online courses (MOOCs) is created greater prominence as a modern learning system mainly due to the advanced progress made in the area of Learning and Teaching Technology and. Covid pandemic also had open opportunities for Online Learning Platforms. Present study has focused on learners’ experience with various MOOCs platforms through online reviews and ratings, which were collected from Google play store and appbot application. Seven MOOCs platforms namely Coursera, edX, Udemy, Swayam, LinkedIn , Khan Academy and Upgrad are reviewed in this paper. The main objective is to compare the select MOOCs platforms in the area of users’ experience. Total number of reviews and rating has been taken for the study is 63, 652. The time frame of sample data was taken for last one year that is from 5th April, 2020 to 5th April, 2021. Sentiment analysis and chi-square test is applied to analyze the difference among the different MOOCs platforms. The major outcomes were the reviews and ratings of different platform found with very good uses experience.