New Search

Advanced search
Export article
Open Access

Operation Strategy as a Competitive Advantage in Hotel Industry

Tan Seng Teck, Nanthakumar Karuppiah
International Business Research , Volume 13; doi:10.5539/ibr.v13n2p35

Abstract: This paper explores the role of operation management in Hotel industry in Malaysia. It explains the contributions of operation management as a strategic tool for attaining customers’ satisfaction as well as sustainability. It reveals some of the examples of hoteliers that have thrived on these concepts.
Keywords: Malaysia / satisfaction / competitive advantage / hotel industry / strategic / Thrived / Hoteliers / Advantage in Hotel

Scifeed alert for new publications

Never miss any articles matching your research from any publisher
  • Get alerts for new papers matching your research
  • Find out the new papers from selected authors
  • Updated daily for 49'000+ journals and 6000+ publishers
  • Define your Scifeed now

Share this article

Click here to see the statistics on "International Business Research" .
Back to Top Top