Emotional intelligence and quality of nursing care: A need for continuous professional development
Open Access
- 1 January 2021
- journal article
- research article
- Published by Medknow in Iranian Journal of Nursing and Midwifery Research
- Vol. 26 (4), 361-367
- https://doi.org/10.4103/ijnmr.ijnmr_268_19
Abstract
Background: Emotional Intelligence (EI) is necessary for personal and professional success. This study aimed to determine the relationship between EI and quality of nursing care from the viewpoint of nurses and patients. Materials and Methods: This descriptive correlational study was conducted using convenience sampling to select the patients (n = 300) and census sampling to select the nurses (n = 100) at Amir Alam Hospital in Tabriz, Iran, in 2018. The data collection tools were the Quality Patient Care Scale (QUALPAC) and EI test by Bradberry-Greaves. Data analysis was performed in SPSS Version 20, using t-test, ANOVA, Chi-square, Pearson's correlation test, and multivariate analysis. Results: The mean (SD) score of EI was 91.17 (12.33) in nurses, and the mean (SD) score of nursing care quality was 184.01 (37.41) and 202.22 (22.30) from the viewpoint of patients and nurses, respectively. There was no significant difference between the two viewpoints (p = 0.652). However, there was a significant correlation between the nurses' EI and quality of nursing care (r = 1.00, p < 0.001). The educational level was the strongest predictor of increase in nursing care quality from the patients' viewpoint, according to the multivariate analysis (beta = -0.27, p < 0.001). Conclusions: EI positively affects the quality of nursing care and its dimensions. Therefore, it is recommended that nursing policymakers consider educational programs to strengthen the nurses' EI and enhance the quality of nursing care. Patients, similar to nurses, can be proper indicators of the quality of nursing care; accordingly, simultaneous use of these indicators is suggested.Keywords
This publication has 19 references indexed in Scilit:
- The relationship between emotional intelligence, previous caring experience and successful completion of a pre‐registration nursing/midwifery degreeJournal of Advanced Nursing, 2017
- The impact of the advanced practice nursing role on quality of care, clinical outcomes, patient satisfaction, and cost in the emergency and critical care settings: a systematic reviewHuman Resources for Health, 2017
- Emotional intelligence and affective events in nurse education: A narrative reviewNurse Education Today, 2017
- Facilitating Nurses' Engagement in Hospital Quality Improvement: The New Jersey Hospital Association's Implementation of Transforming Care at the BedsideJournal for Healthcare Quality, 2016
- Effect of a Patient-Centered Communication Intervention on Oncologist-Patient Communication, Quality of Life, and Health Care Utilization in Advanced CancerJAMA Oncology, 2016
- Gender differences in quality of care experiences during hospital stay: A contribution to patient-centered healthcare for both men and womenPatient Education and Counseling, 2016
- The impact of emotional intelligence on work engagement of registered nurses: the mediating role of organisational justiceJournal of Clinical Nursing, 2015
- Nurse Level of Education, Quality of Care and Patient Safety in the Medical and Surgical Wards in Malaysian Private Hospitals: A Cross-sectional StudyGlobal Journal of Health Science, 2015
- The Relationship Between Emotional Intelligence with Religious Coping and General Health of StudentsMateria Socio-Medica, 2015
- The relationship between emotional intelligence, previous caring experience and mindfulness in student nurses and midwives: a cross sectional analysisNurse Education Today, 2015